Refund policy
Q: What is your return policy?
A: ALL SALES ARE FINAL.
Due to the nature of our raw hair extensions and beauty products, The Mane Campus does not accept:
● Returns
● Refunds
● Exchanges
● Store credit requests
This policy helps maintain strict hygiene and quality-control standards for all customers.
Please carefully review your order before completing your purchase.
Q: What if I receive the wrong item or a damaged order?
A: If you believe you received an incorrect or damaged item, please contact us within 48 hours of delivery at customer@themanecampus.com.
Requests submitted after this timeframe may not be eligible for review.
To assist with your claim, please include:
● Your order number
● Clear photos of the product
● Photos of the packaging
● A brief description of the issue
The Mane Campus reserves the right to determine, at its sole discretion, whether an issue qualifies for replacement or resolution.
Order Cancellations
Q: Can I cancel my order after placing it?
A: Orders may only be canceled within 2 hours of purchase.
After the 2-hour cancellation window has passed, orders immediately enter processing and cannot be canceled, modified, or changed.
To request a cancellation, please contact us as soon as possible at customer@themanecampus.com with your order number.
Cancellation requests are not guaranteed until confirmed by The Mane Campus.
Additional Shipping & Policy Information
Q: What happens if my package is marked as delivered but I did not receive it?
A: Once a package is marked as delivered by USPS, The Mane Campus is not responsible for lost, stolen, or missing packages.
Customers are encouraged to:
● Verify the shipping address entered at checkout
● Check with neighbors or household members
● Contact USPS directly regarding delivery concerns
Customers assume responsibility for packages after delivery confirmation.
Q: Can I change my shipping address after placing an order?
A: Shipping addresses cannot be changed once an order has been processed.
Please ensure all shipping and billing information is accurate before submitting your order.
The Mane Campus is not responsible for delays, losses, or delivery issues caused by incorrect customer-provided addresses.
Q: Does The Mane Campus guarantee delivery dates?
A: No. Delivery dates provided at checkout are estimates only.
The Mane Campus does not guarantee delivery timelines and is not liable for delays caused by:
● USPS delays
● Weather conditions
● Carrier disruptions
● Incorrect shipping information
● High shipping volume periods
● Natural disasters or unforeseen circumstances